Support

Support · Bright Business®

How can we help you today?

Pick your topic and we take you to the fastest answer: the Bright Business Brain, a step-by-step guide, a message to our team, or a Zoom call with a person.

What do you need?Pick one

Your route · 01

The fastest way to your answer.

01 · I have a question

Ask the Bright Business Brain. It answers right away.

It knows the Clubs, the seats, the meetings, the Bright Business Operating System and how joining works. Or search the help center below.

The Bright Business Brain is AI-powered and can make mistakes. Not answered? Send us your question in the form.

03 · Technical issue

Three quick fixes solve most technical issues.

Still stuck? Tell us the page and your device in the form, and we fix it with you.

05 · Talk to a person

Book a Zoom call with a person.

Pick a time that works for you. Your Zoom link arrives by email as soon as you book.

Something else

Tell us what you need.

Write it in your own words in the form. A person reads every message.

Send us a message

It goes to our support desk, support@gobrightbusiness.com. We reply by email.

Message received. Thank you.

We reply by email to your address. Meanwhile, the help center below may already have your answer.

Open the help center

Help center · 02

Every question, answered in one place.

Getting started07

What is Bright Business®?

Bright Business® is a peer-to-peer business board and progress-tracking program for growth-driven business owners and selected experts. Three elements work together: we track progress, an operating system (the Bright Business Operating System) and the right peers in the same Club. See how it works.

Who is Bright Business® for?

Growth-driven business owners who have outgrown running everything themselves, and experts who own their practice: fractional executives, advisors, attorneys, accountants and other B2B specialists. Each Club seats one member per expertise, with no competing businesses. Start on the page for business owners or for experts.

Is Bright Business® a networking group?

No. A Bright Business® Club is a Decision Room: owners and experts work on real business challenges together, follow one topic/process each month, and we track progress between meetings. Members open new accounts and contracts through trust, but the meeting is not a referral exchange.

Where and when do the Clubs meet?

In San Diego (host and venue partner kiln.), in Costa Mesa, Orange County (host and venue partner Serendipity Labs), and in the Online Club. Each Club meets once a month, 9:00 to 11:00 AM Pacific: doors at 9:00, program at 9:15. Dates and addresses are on the calendar.

Can I visit a Club before I join?

Yes. A guest visit to a Club meeting is complimentary. Request your guest visit and pick the meeting you want to attend.

How much does Bright Business® cost?

A Club membership is $1,500 a year, the same for business owners and experts. The Bright Business Brain plan, open to everyone, is $29 a month for the first 3 months (founding member price), then $99 a month. Every Club membership includes the Bright Business Brain.

Can I keep Vistage, EOS, BNI, ProVisors or TAB and still join?

Yes. Bright Business® complements them and does not compete with them. Keep your group and add Bright Business® to solve challenges together and track progress. See how they work together.

Joining a Club08

How do I join a Bright Business® Club?

One joining flow: Check your fit, Apply, Approval, Payment, Onboarding. The application is short and approval happens on a 10-minute fit call on Zoom. Become a Member.

When do I pay?

Only after you are approved. If it is a fit, you get your secure payment link on the fit call and you have three days to pay and confirm your seat. There is no payment to apply.

What happens after I pay?

Onboarding. You claim your seat in your Club, open your Member Hub, install your Bright Business Brain, join the private community and get your monthly rhythm of meetings and check-ins.

Is there a guarantee?

Yes, a 90-day fit guarantee for members who were active in their Club. If it is not a fit, your membership fee is refunded, minus the card processing fees. It is a guarantee for active members, not a free trial. The conditions are on the Membership Terms page.

Why is there only one seat per expertise?

So nobody competes inside the Club. With one accountant, one attorney, one fractional CFO and so on, members can be completely open and support each other in good faith.

My expertise is already taken in my Club. What can I do?

You can take the seat in another Club, including the Online Club, or open and lead a Club of your own. Book a Zoom call and we look at the options together.

I work for a bank or a larger company. Can I join?

Club seats are for people who own their business or practice. Banks and larger companies that want a representative in the Club join as Club Sponsors, with their own package and benefits. See the Sponsors page.

Can I start with only the Bright Business Brain?

Yes. The Bright Business Brain plan is open to everyone and is the entry to Bright Business®. You can move into a Club membership when you are ready. See the Bright Business Brain plan.

Billing, renewal and cancellation10

How do I cancel my plan?

Log in and open your Membership Account. Under My Memberships, click Cancel next to your plan and confirm on the next page. See the step-by-step guide with pictures. If anything does not work, write to support@gobrightbusiness.com and we cancel it for you.

Can I cancel the Bright Business Brain plan at any time?

Yes. The monthly Bright Business Brain plan can be cancelled at any time from your Membership Account. Once it is cancelled, it does not renew.

Will my Club membership renew without warning?

No. We email you one week before your year renews, so you decide in time. You can cancel from your Membership Account before the renewal date.

How do I ask for a refund under the 90-day fit guarantee?

Email support@gobrightbusiness.com within 90 days of your join date. The guarantee is for members who were active in their Club, followed the code of conduct, and it applies once, on your first membership. We refund your membership fee, minus the card processing fees, and your seat, Bright Business Brain and Member Hub access end with the refund. Full conditions: Membership Terms.

How do I update my card?

Log in and open your Membership Account. Next to your plan, choose Update Billing Info, enter the new card and save. If you do not see that link, send us a message from this page and we help you. Never send card numbers by email.

Where do I find my invoices and receipts?

Log in and open your Membership Account. Under Past Invoices, click the date of a payment to open the invoice, then print it or save it as a PDF. See the guide.

Is my payment secure?

Yes. Checkout runs on Stripe, the same payment system used by millions of businesses. Your card details go straight to Stripe and never touch our website.

Is there a monthly plan for the Club?

No. Club membership is yearly, so the Club stays engaged and safe, without people jumping in and out. The Bright Business Brain plan is the monthly option.

I see a charge I do not recognize. What do I do?

Open your Membership Account and check Past Invoices first. If it still does not make sense, send us a message from this page with the date and the amount of the charge. Do not include your card number.

Why did my payment fail?

Most often the card expired or the bank declined the charge. Update your card in your Membership Account and try again. If it keeps failing, send us a message from this page and we look at it with you.

Account and login05

How do I log in?

Go to the Log in page and use the email address and password you set when you joined. After you log in you land in your member area.

I forgot my password. How do I reset it?

On the Log in page, click Lost Password?, enter your email address and follow the link we email you. Check your spam folder if it does not arrive in a few minutes. See the guide.

How do I change my password or my profile details?

Log in and open your Membership Account. Under My Account, choose Edit Profile or Change Password.

I paid, but I cannot open the Member Hub. What do I do?

Make sure you are logged in with the same email address you used to pay. If the page still says access is restricted, send us a technical message from this page with that email address, and we open it for you.

Where is the private community?

Log in first. The private community opens from the member menu: messages to fellow members, your Club group and the events we promote together. It is for members and Bright Business Brain subscribers.

Bright Business Brain08

What is the Bright Business Brain?

The Bright Business Brain is the AI self-accountability program of Bright Business®, built on our own compounding formula. It keeps your strategy, your action plan and your next Leverage Move in one place, and tracks your BBOS Score and exit readiness between meetings. See the Bright Business Brain page.

How do I install my Bright Business Brain?

Four steps, about ten minutes, once. 1) In Claude, make a project and name it Bright Business Brain. 2) Paste the setup line into the project's Instructions. 3) Add your Brain and your dashboard to the project's Context, as text. 4) Start a new chat and type activate. Everything you copy is on your Bright Business Brain setup page, with a picture for each step.

Do I need a paid Claude account?

No. The Bright Business Brain works with any Claude plan, including the free one.

Can Bright Business® see what I write in my Brain?

No. Your Bright Business Brain lives in your own Claude account and is private to you. The scorecards you choose to send to your hub use bands, trends and scores, never real dollar amounts.

My Brain says its file is missing. How do I fix it?

Open your setup page, press Copy my Bright Business Brain, and add it again in your project's Context as text, named Bright Business Brain Activation. Then start a new chat and type activate.

How do I upgrade an older Brain?

Two quick swaps, then one word. Replace the project's Instructions with the short setup line, swap your Brain and your dashboard in the project's Context, then open a new chat and type upgrade. Nothing you built is lost. The steps are on your setup page.

What is the scorecard, and when do I send it?

Twice a month, before the 2nd-Tuesday check-in and the 4th-Thursday mastermind, ask your Bright Business Brain to generate your scorecard and send it to your hub. It takes about two minutes and it is your check-in for that session. We track progress.

Can the Bright Business Brain make mistakes?

Yes. The Bright Business Brain, and the Ask Bright Business Brain window on this website, are AI-powered and can make mistakes. For anything specific to your business, bring it to the 2nd-Tuesday check-in or book a Zoom call.

Meetings and calendar07

What happens at a Club meeting?

Each monthly meeting follows one topic/process from the yearly calendar. A guest speaker opens the topic/process, then the Club works on it in the Decision Room: a volunteer takes the Challenge Seat and brings one real decision. Everyone leaves with take-home steps, and we track progress at the next meeting.

Where do I find my Zoom links?

In your welcome email and in your Member Hub. The 2nd-Tuesday check-in and the 4th-Thursday mastermind each keep the same link every month.

What are the 2nd-Tuesday check-in and the 4th-Thursday mastermind?

Two online sessions between Club meetings. The check-in is on the 2nd Tuesday at 9:00 AM Pacific, for members and Bright Business Brain subscribers: progress tracking and Q&A. Bright Business Discovery, open to everyone, follows at 9:30 AM. The mastermind is on the 4th Thursday, one hour online, for Club members: scorecards and live challenges.

What if I miss a meeting?

Life happens. Join the 2nd-Tuesday check-in or the 4th-Thursday mastermind online to catch up. Being active is what makes the Club work, so three meetings missed in a row suspend the membership and the seat goes to an active member. You can still come as a guest.

How do I prepare for a meeting?

Open the Come Ready page before you come. It carries the meeting card for the month: the agenda, the topic/process, the questions to think about and what to bring.

How do I add the meetings to my calendar?

All dates are on the calendar. You can also subscribe to monthly meeting updates so every meeting lands in your own calendar.

Do I have to share my financials?

No. Members talk about growth and challenges, not private figures. Scorecards use bands, trends and scores only.

Speaking, sponsors and leading a Club04

How do I become a guest speaker?

Apply on the Guest Speaker Guide. Talks run up to 30 minutes including Q&A, follow the topic/process of the month and end with one strong takeaway. Members get priority for speaking slots.

How do I become a guest on Bright Business Talks?

Book a 30-minute recorded interview from the Bright Business Talks page. Talks are open to any business expert, not only members. Good lighting, a decent microphone and earphones are the only requirements.

How can my company sponsor a Club?

Banks, law firms, accounting firms and other organizations sponsor a Club to support growth-driven business owners in San Diego, Orange County and online. See the Sponsors page, or book a Zoom call.

Can I lead my own Bright Business® Club?

Yes. Experts, owners and organizations can open a Club with a Club license and lead it, in person or online. See Lead a Club. Details are shared on a one-on-one call.

Privacy and confidentiality04

What stays confidential?

Everything shared in the Club stays in the Club. Every member agrees to the Confidentiality Pledge, the Code of Ethics and the Non-Disclosure Agreement.

Will people try to sell to me?

No. Members say what they offer, but nobody pushes sales in the Club. Any work with an expert is agreed between you and that expert.

Does Bright Business® give business advice?

No. Bright Business® supports and gives no advice. Members keep their own decisions and do their own due diligence. Experts give quality input, and any one-on-one work is up to you.

How do I reach a person at Bright Business®?

Three ways: send a message from this page or email support@gobrightbusiness.com, book a Zoom call, or join the 2nd-Tuesday online session and bring your question.

No answer for that yet.

Ask the Bright Business Brain (AI-powered, it can make mistakes), or send us your question and a person replies by email.

Step by step · 03

Where to click, with a picture.

The red ring in each picture is the one thing to click.

Membership

Cancel a plan

  1. Log in at gobrightbusiness.com/login.
  2. Open your Membership Account.
  3. Under My Memberships, click Cancel next to your plan.
  4. Confirm on the next page. You get a confirmation by email.

Guide's view · Membership Account

Billing

Find an invoice or update your card

  1. Log in and open your Membership Account.
  2. Under Past Invoices, click the date of the payment.
  3. Print the invoice, or save it as a PDF.
  4. New card? Next to your plan, choose Update Billing Info.

Guide's view · Past Invoices

Account

Reset your password

  1. Open the Log in page.
  2. Click Lost Password? under the form.
  3. Enter your email address and open the link we email you.
  4. Choose a new password and log in.

Guide's view · Log in

Bright Business Brain

Install your Bright Business Brain

  1. In Claude, make a project and name it Bright Business Brain.
  2. Paste the setup line into the project's Instructions.
  3. Add your Brain and your dashboard to the project's Context, as text.
  4. Start a new chat and type activate.

Guide's view · a new chat in your project

About ten minutes, once. Works with any Claude plan, including the free one. For members and Bright Business Brain subscribers.

Talk to a person · 04

Still need us? Three ways to reach a person.

Write

Send a message

Use the form on this page, or email support@gobrightbusiness.com. A person reads every message and replies by email.

Zoom

Book a Zoom call

Pick a time that works for you. Your Zoom link arrives by email as soon as you book.

Live

2nd-Tuesday online session

Members and Bright Business Brain subscribers check in at 9:00 AM Pacific. Bright Business Discovery, open to everyone, follows at 9:30 AM. Bring your question.

You belong here

Here, we solve challenges together.

Not a member yet? Experience a Club meeting as our guest, or pick your seat.

The Bright Business Brain and the Ask Bright Business Brain window are AI-powered and can make mistakes. © 2026 Bright Business®.